Shipping & Returns FAQ
What is your return policy?
You may return unused products in their original condition within 14 days of receipt. For more information on our return policy, please read here.
Where do you ship to?
We currently ship orders within the United States as well as internationally.
How long will it take to get my shipment?
We try to ship all of our orders within 24 hours from receipt. Friday & weekend orders are shipped on the following Monday. Should there be a delay, we will contact you via email to let you know when to expect the shipment. Packages shipped within the USA are sent via USPS Priority Mail. Delivery usually takes 2-3 days in the USA. International orders (including Canada) are shipped via USPS First Class and can sometimes take up to 1-2 weeks for delivery. If you have questions about your order, please contact us.
What’s the best way to contact you?
Please message via the Contact Us page and we will get back to you as soon as we can. Due to a high volume of emails, we may not be able to respond to all inquiries immediately.
Where are you located?
SILVER SPUN® GOODS is headquartered in Washington, DC. Minimizing our environmental footprint and supporting USA production is incredibly important to us, so the cotton for our yarn is grown in the USA, the silver is produced in the USA, the yarn is spun in the USA and our products are crafted in the USA. Learn more about our commitment to the environment.
Gift Cards FAQ
How do I send the gift card to a friend?
If you are buying a gift card for someone else, you can forward the gift card email to the recipient.
Can a gift card be used more than once?
Yes, the gift card can be spent over more than one order provided there is still a balance remaining on the card.
Can gift cards be reloaded?
No, you can't reload a gift card.
Can more than one gift card be used towards a purchase?
Yes. You can redeem another gift card during checkout.
Can a gift card be used to buy a gift card?
No, you can't use a gift card to buy another gift card.
Can a gift card be used to pay for shipping and taxes?
Yes, gift cards are applied to the final order total which includes shipping and taxes.
Can I apply a discount code to my gift card purchase?
Most discount codes cannot be applied to gift cards.
Can gift cards be used in conjunction with a discount code?
Yes, gift cards are a form of payment.
Is there tax on gift cards?
No. However, when you use it to pay for an order, you might be charged tax for that order.